Intel Optane Memory Issue
Modified on: Wed, 21 Apr 2021 8:30 AM
After a Windows® 10 update, the following error message appears randomly during the use of the system. On some systems, this may also be presented as error code 0x8007007E. |
Environment: Windows 10 Operating Systems Intel® Rapid Storage Technology (Intel® RST) driver version between 17.5.x and 17.8.x |
Root cause A system with factory-installed (fresh OS installation) of Intel RST drivers between 17.5.x and 17.8.x are not affected by this issue. |
How to fix it: To resolve the issue and prevent it from occurring after a future OS update, please download and Install the Intel® Rapid Storage Technology (Intel® RST) driver version 17.9.1.1009 or greater here. If unable to update to the latest 17.9.1.1009 or greater driver, see below steps for an alternative solution: First, refresh the current driver package installed by repairing the Intel® Optane™ memory pinning extensions: 1. Open Programs and Features (Press Windows key 2. Locate and highlight Intel Optane Pinning Explorer Extensions. 3. Click Repair. |
Second, remove the old pinning package so that the error does not reappear after the next OS update: 1. Open Device Manager (Press Windows key |
2. Expand the Software components field. 3. Right-click the Intel® Pinning Shell Extensions field and select Uninstall Device. |
4. Check the box that states Delete the driver software for this device. and click Uninstall. |
Source https://www.intel.com/content/www/us/en/support/articles/000056299/memory-and-storage.html |