University of the Incarnate Word

(210) 829-2721
Login

Banner 9 Invalid username/password; logon denied message

Modified on: Mon, 24 May 2021 2:22 PM

Fix for FireFox Error

 


Click on the three lines in the upper right corner of the screen to access the tools menu 
From the dropdown select Options
Select Privacy & Security
Click on Clear Data
Check the boxes for Cookies and Cached Web Content, press clear
Click Clear Now when the message box pops up
Click on the three lines in the upper right corner of the screen, from the dropdown select Exit to close the browser total.
  • Open the browser again, logon to Cardinal Apps via https://apps.uiw.edu/
  • Complete the authentication process
  • Select the B9 Application
     
    This should have cleared the error message and you should now have access to the B9 application.

     
Was this answer helpful?