If people can't hear you in a meeting, you may be muted, or you might not have configured your mic correctly. Adversely, if people cannot see you, then you may have the wrong camera input selected or not selected at all. In this brief walkthrough, we'll show you how to adjust audio and video settings to suit your preferences so you can either prepare for or jump back into your meeting. 

MS Teams allows you to adjust your audio and video settings

1. Before a meeting.
2. While joining a meeting.
3. During a meeting. 

Option 1: Before a Meeting

Checking your experience before a meeting can reduce technical issues and save time. Consider using the Make a Test Call feature to join a test call with a robot to see and hear how others will perceive you in your next meeting. To adjust your audio and video settings before a meeting:

1. Open MS Teams.

2. Click on the three dots.

3. Select Settings next to your profile picture.

4. Select Devices.

5. Adjust your speaker, microphone, and camera options.

Option 2: While Joining a Meeting

Forget to set your preferred devices before opening a meeting link? MS Teams allows you to adjust your camera, speaker, and microphone before you even join the meeting. After opening a meeting link or entering an ID to join, click the gear iconand adjust your Device settings appropriately.

Option 3: During a Meeting

Having unexpected trouble with your devices mid-meeting? The audio and video controls in MS Teams are streamlined to easily adjust and troubleshoot on the fly without leaving your meeting window. To adjust your audio and video settings, click the arrow icon  next to the camera and microphone icons within the meeting window. These are usually found in the upper right of the main meeting window, towards the Leave button.

Note that the default may be set to "Custom Audio Device," which will use your devices' built-in default audio devices. If this default configuration isn't working, try selecting other options.

Teams Audio and Video Settings FAQ

I'm unmuted but my audio is still not going through. I can hear them, but they cannot hear me.

Some devices have a physical mute option on the device itself, so check that your headphone microphone is not in the mute position, usually upright or away from your mouth, or that your external microphone's physical mute button is not turned on. Try picking different Mic options until you find one that works.

Where can I learn more about Microsoft Teams?

Visit the MS Teams Help & Learning portal to search for solutions, watch videos, and read walkthroughs on all aspects of MS Teams.

I've tried everything but nothing is working and nobody can hear me.

Please, contact the UIW Help Desk for assistance with MS Teams.