User reports chrome updates are disabled by your administrator    Resolution 1. Press the Windows key + R, type regedit.exe and press Enter 2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\ 3. Double-click on DisableAutoUpdateChecksCheckboxValue 4. Change the data type to 0 and click ok if there are addtional entries: Update{some key here} set VALUE to 0  no need to reboot. Just re-lauch Chrome and check for updates. Should no longer show "Updates are disabled by your administrator" 5. Exit the registry editor Disclaimer: These instructions involve modifying your Windows registry. If you're uncomfortable or unfamiliar with editing your registry, you may want to consult a computer technician before you start. You may also want to consider backing up your registry before proceeding. Source https://support.google.com/chrome/thread/2154793?hl=en

After a Windows® 10 update, the following error message appears randomly during the use of the system.  On some systems, this may also be presented as error code 0x8007007E. Environment: Windows 10 Operating Systems  Intel® Rapid Storage Technology (Intel® RST) driver version between 17.5.x and 17.8.x Root cause  Starting with the 17.5.0.1017 Intel RST driver, the way the Intel® Optane™ memory pinning components are installed was modified. If at some point the driver was upgraded from an older driver (for example 16.8.x) to a version between 17.5.x and 17.8.x, the OS update may try to reapply the removed installation files from the earlier versions. Due to a compatibility issue, an error message may appear. A system with factory-installed (fresh OS installation) of Intel RST drivers between 17.5.x and 17.8.x are not affected by this issue. How to fix it: To resolve the issue and prevent it from occurring after a future OS update, please download and Install the Intel® Rapid Storage Technology (Intel® RST) driver version 17.9.1.1009 or greater here.  If unable to update to the latest 17.9.1.1009 or greater driver, see below steps for an alternative solution: First, refresh the current driver package installed by repairing the Intel® Optane™ memory pinning extensions: 1. Open Programs and Features (Press Windows key + r), type ‘appwiz.cpl’ and click OK. 2. Locate and highlight Intel Optane Pinning Explorer Extensions. 3. Click Repair. Second, remove the old pinning package so that the error does not reappear after the next OS update: 1. Open Device Manager (Press Windows key + x). 2. Expand the Software components field. 3. Right-click the Intel® Pinning Shell Extensions field and select Uninstall Device.  4. Check the box that states Delete the driver software for this device. and click Uninstall.  Source https://www.intel.com/content/www/us/en/support/articles/000056299/memory-and-storage.html

If you have a UIW Device that is prompting for activation and has the following displayed:  Please perform the following:  1. Connect to a UIW Network       a. WiFi or ethernet on campus       b. Cisco Any Connect VPN from home 2. Once connected click start  3. Type CMD and run as administrator 4. In the new window that opens type “Ping 172.16.32.170” and press enter  5. In the new window that opens type “Ping UIW-SKMS” and press enter   6. If steps 4 and 5 both show 0% loss  then type the following “slmgr.vbs /ato” and press enter. 7. You should receive the following popup.   If you receive an error please contact the helpdesk for further assistance 210-829-2721.

Right Click on the wifi symbol > Click on "Open Network Preferences" Click on the "Advanced" button 1. Click on the DNS Tab 2. Click on the DNS Server number under the DNS Servers area 3. Click the Minus (-) Symbol 4. Click OK Click Apply and try to browse the internet The internet connection issue should be resolved

What are admin credentials? Admin credentials are a username/password combination that allows you to freely install and configure content on your UIW-issued machine.  Requesting local admin credentials Step 1 Login to Cardinal Apps, then find and click on the 'UIW Helpdesk' application. Step 2 Click on the 'Request a service' button, found toward the bottom of the page. Step 3 Click on the 'Local Administrator' service option. Step 4 Complete the form. For a guided walkthrough, see the steps below: If you don't know your Workstation's name, you may view this guide on retrieving the name of your computer for Windows or Mac. Provide a description of what this account will be used for and why you need it. Read the statements and check the boxes to verify your compliance with each one. Read the UIW Acceptable Use Policy via the link provided, and check the box to verify your compliance. For any questions regarding the UIW Acceptable Use Policy, reach out to the UIW Help Desk. Step 5 When you're finished, click the 'Place Request' button to submit the request to IT. A representative will reach out to provide you with your credentials. If you do not receive any sort of communications after 48 hours, please contact the UIW Help Desk.

macOS Guide Big Sur (11.0) and below Step 1 Find and open up your Mac's 'System Preferences' application.  To open System Preferences on your Mac, click the System Preferences iconin the Dock or choose the Apple menuin the upper left > System Preferences. Step 2 Click on 'Sharing'  If you do not see a 'Sharing' folder, follow steps 2a-3a in the 'Ventura (13.0) and above' section below. Step 3 You'll find your Workstation name (or, computer name) in the box toward the top of the window.    Please note, the name in the example photo (pictured left) will not be your workstation name and yours will differ. Ventura (13.0) and above Step 2a Click on 'General' and then select the 'About' option Windows Guide Step 1 Whether you're on Windows 10 or 11, these instructions are identical. However, the images might look slightly different.   Right-click the Windows logo (Start menu) in the bottom area of your computer and click on 'Settings'. Step 2 Click on 'System'  If you don't see 'System' and instead many other options on a sidebar, click on the back arrow in the upper left of the window to find 'System'. Step 3 Find and click on 'About' on the page. Step 4 You can find your Workstation name (Device name) toward the top of the page under 'Device Specifications', and to the right of 'Device name'. Please note, the name in the example photo (pictured left) will not be your workstation name and yours will differ.

What is Freshstatus? Freshstatus is our NEW Incident Alerting System. UIW Information Technology will use this system to alert users of current system outages, upcoming scheduled maintenance, as well as the current status of our UIW programs and infrastructure. Users will have the ability to subscribe to email notifications for ALL alerts or follow/unfollow specific ones. Our Goal To provide better communication to the UIW Community as well as encourage them to "Subscribe" or "Follow" alerts. How to View Alerts Method 1 Head to: https://uiw.freshstatus.io/ Method 2 Login to Cardinal Apps and click the "Technology Alerts" icon pictured below. Method 3 Alternatively, you can click "Alerts" from the top of the UIW IRD Website. You will be taken to a page that shows you any current alerts or outages at the top, and lists out the various UIW applications, services, and other monitored items. You can click the arrow icon (>) next to each item to expand the list. Subscribing to ALL Alerts This will trigger email alerts for all incidents. If you do not want to subscribe to all incidents, view the "Following a Specific Alert" section further down... Step 1 While on the UIW Status page...  Click the Subscribe button found toward the top of the page.  Enter the email address you would like to receive all alerts to.  Click the Subscribe button below the email field to proceed. This will route you to "check your inbox for a verification email" notice.  Step 2 Check the email inbox that you signed up with to find a verification email from techalerts@uiwtx.edu... Click the 'Yes, This is my email' prompt to complete the subscription to all status alerts. Subscription Successful! Click "Back to Status page" to return to the UIW Status page This will trigger email alerts for ALL incidents. If you do not want to subscribe to ALL incidents and just "Follow" active alerts, please see the next section.  Following a Specific Alert An alternative to subscribing to all alerts is to "Follow" a certain "Ongoing Incident" or piece of UIW infrastructure. This is ideal if you only work on or only care about receiving notifications for specific outage items on the status page. Only if there is an ongoing incident, you can choose to get email notifications for the duration of the incident by clicking the "Follow" button next to the incident you want to follow. If you aren't logged in with a subscribed account, you'll receive a pop-up asking for an email address to send alerts. Enter the email address from which to receive alerts for that specific outage or event. Proceed by clicking 'Follow this incident'. If you aren't logged in with a subscribed account, You'll be asked to verify the email address you entered. Head to your inbox to find an email from techalerts@uiwtx.edu and verify by clicking the 'Yes, this is my email' button within (Pictured below). ***To Unsubscribe from ALL alerts: Scroll to the bottom of the Freshstatus page and click "Unsubscribe" > Enter the email you signed up with > Click "Unsubscribe"***